FAQ
Straight answers.
Everything here matches the services and pricing pages exactly. If a question is missing, ask it through the enquiry form and it gets a response within 24 hours.
Pricing
01What does an install cost?
A Solo Install is £2,500 fixed. A Team Install is £5,000 fixed. Add-ons from the menu are £400 to £750 each, and anything beyond the menu is priced on application, anchored on £700 per day. Every price is public.
02What do retainers cost and what is in them?
Maintain is £295 a month: staging-tested updates and version pinning, with ticket support. Operate is £595 a month: everything in Maintain, plus monitoring and a monthly review, with minor config changes included. Partner is £1,250 a month: everything in Operate, plus two days of bespoke work each month and a priority queue.
03Who pays for the language model?
You do, directly. LLM provider costs and API keys stay in your account, on your own keys, and never pass through us. We cannot guarantee what a model says, and we say so up front.
Delivery
04Do you host our agents?
No. Deployment is always on infrastructure you own: your cloud account or a VPS you purchase. Your credentials never leave your environment, during install or after handover.
05We do not have a platform engineer. Can we still run this?
Yes. The typical client is a team of roughly 10 to 200 people without a dedicated platform engineer. We deploy onto a VPS or cloud account you own, and we can walk you through setting one up.
06Which frameworks do you install?
Currently QM and Buzz for team deployments, and OpenClaw and Hermes for solo operators, with more available on request including fully bespoke builds. The frameworks are implementations, not the product: every customisation is built as skills, plugins and MCP servers on an unmodified core. The service outlives any single framework, and framework migration is on the add-on menu.
07Where are you based?
The service is fully remote and available worldwide. Wherever you are, deployment lands on infrastructure you own and an enquiry gets a response within 24 hours.
08If Optaimi disappeared tomorrow, would our deployment keep working?
Yes. Your agents run on infrastructure you own and your credentials never leave your environment. Every customisation is built as skills, plugins and MCP servers on an unmodified framework core, and the signed handover document records how it is configured, so another engineer could pick it up. Nothing about the deployment depends on us continuing to exist.
09Which chat tools do agents work in?
Team Installs surface in Slack or Teams. Additional chat surfaces are available as add-ons: Teams, WhatsApp, Telegram, Email or Signal.
Safety
10What does hardened actually mean?
Least privilege by default: agents get access to the tools their job needs and nothing else, and actions with consequences wait for human sign-off. The posture you chose is recorded in a signed handover document. We refuse outright to run any deployment in a dangerous-equivalent posture, at any price.
11Can an agent send emails or spend money without approval?
Not under the default posture. Actions with consequences wait in a review queue for human sign-off: an agent can draft the email or stage the change, but a person approves it before it leaves. The signed posture document records what your deployment can and cannot do on its own.
12I have read alarming things about agent frameworks. Why put one in my business?
Those reports are the reason hardening is the product rather than a feature. An agent framework left on open defaults is dangerous, and we will not run one that way at any price. Every install ships hardened: agents get access to the tools their job needs and nothing else, and actions with consequences wait for human sign-off. The posture is recorded in a document you sign, and a dangerous-equivalent posture is refused outright.
13What happens if something goes wrong after handover?
The posture document says exactly what your deployment will and will not do, and you sign it at handover. After that point you are responsible for how agents are used; our obligation is hardening to the agreed posture plus training and guidance. Consequences of prompt injection or social engineering after sign-off rest with you, and training is part of every install so this stays unlikely.
Support
14What does support cover?
Every retainer includes 24/7 agent-assisted support with a guaranteed response within 24 hours. Human escalation is handled the next business day. Response is guaranteed, resolution is best-effort. In scope: any issue with the deployment as we installed and configured it, on the pinned stable version.
15What is not covered?
Client-initiated upgrades, third-party outages, LLM provider costs and model behaviour, updates you apply before our staging sign-off, data loss where the backup add-on was declined, consequences of prompt injection or social engineering after the posture was signed off, and new features or integrations, which are sold from the add-on menu rather than raised as support tickets. The full list is published because knowing the edges is part of what you are buying.
16Do you offer enterprise SLAs?
Not unless a specific deal justifies it. The standard SLA is published and applies to every retainer: response within 24 hours guaranteed, resolution best-effort, human escalation next business day.
17What happens after I send an enquiry?
You get a written response within 24 hours with a recommendation and the fixed price. If the work needs scoping, the response says exactly what happens next. If you go ahead, the agreement comes before any work starts.